— Logistics— 物流规划
You don't talk to Cambodia customs. You don't book trucks. You don't learn HS codes, VGM, ISPM-15, or which Vietnamese port saves you 8 days. You get a quote with everything in it, a date, and a confirmation when the goods are inside your store room. 您不和柬埔寨海关说话。不订卡车。不学 HS 编码、VGM、ISPM-15、不研究越南哪个港口能省 8 天。您拿到的是：一份包含一切的报价、一个到货日，以及货进入您仓库时的签收照片。
§ 01 — Diagnostic问题诊断
"China factory to Siem Reap hotel" looks like one line on a map. In practice it splits into 8–12 handoffs across two customs regimes, three transport modes, and at least one last-mile that Google Maps under-estimates by half. The three traps below are the ones that catch first-time buyers. "中国工厂 → 暹粒酒店"在地图上是一条线。现实里，这条线被切成 8~12 次交接，跨越两个海关体制、三种运输方式，加上一段被 Google Maps 低估一半时间的末端公里。下面这三个坑，是第一次发货的买家最容易踩的。
L-01
Goods can enter Cambodia by sea (Sihanoukville Port) or by land (via Vietnam — Bavet/Moc Bai crossing, or via Thailand — Poipet). Same shipment can cost 30% less or take 8 days longer depending on which one is chosen — and the "obvious" answer is wrong about half the time. Volume, season, destination city, and the goods' HS code all swing the decision. Buyers without a routing partner often default to whichever port the factory mentioned first. 货可以从海路进柬埔寨（西哈努克港），也可以走陆路（越南巴维/木牌口岸；泰国波贝口岸）。同一票货，选错路线可能贵 30% 或慢 8 天——而"看起来明显"的那条路，大概一半的时候是错的。体积、季节、目的城市、HS code 都会影响最优解。没有路由顾问的买家，往往跟着工厂第一次提到的那个港口走。
L-02
The headline freight quote rarely includes: (a) wrong HS code → reclassification fees + delay; (b) wooden packaging without ISPM-15 fumigation → quarantine refusal; (c) VGM weight declaration mismatch → terminal fines; (d) origin-port congestion surcharge during peak. Each is small ($50–$400) but compounding. A buyer who got a "$3,200 to Sihanoukville" quote can end up paying $3,900–$4,500 if the export prep was sloppy. 承运商首次报价里通常不包含：(a) HS code 错填 → 改单费 + 延误；(b) 木质包装没做 ISPM-15 薰蒸 → 到港被拒；(c) VGM（核实总重）申报偏差 → 港口罚款；(d) 旺季原港拥堵附加费。每一项不大（$50~$400），但会叠加。一个看到"$3,200 到西港"报价的买家，如果出口端没做好，最后掏到 $3,900~$4,500 都正常。
L-03
Sihanoukville Port to Siem Reap is 470 km — Google says 7 hours. In a container truck with seasonal road conditions, it is 9–12 hours, and trucks that fit the container don't fit a boutique hotel's narrow entry road. The real last-mile usually means: trunk truck → cross-dock in Phnom Penh → smaller truck → manual unloading. Hotels that planned for "1-day delivery from port" find themselves with the container parked at the warehouse 3 days later, waiting for a smaller vehicle. 西港到暹粒 470 公里，Google 说 7 小时。现实里，集装箱卡车 + 季节性路况，要 9~12 小时；能装柜的卡车进不了精品酒店的窄门口。真实的末端往往是：干线卡车 → 金边中转分拣 → 小车 → 人工卸货。原本以为"到港后 1 天就能进货"的酒店，常常发现集装箱在 3 天后还停在仓库里等小车。
A freight rate is not a logistics plan. The three questions to answer before you commit: which entry route is actually best, what all-in landed cost looks like (prep + freight + duty + last-mile), and how the goods clear the final 100 metres to your store room. 运费报价不等于物流方案。下单前要回答三件事：最优入境路线、全包到岸成本（出口准备 + 海运 + 关税 + 末端）、最后 100 米怎么从集装箱进到您仓库。
§ 02 — Decision Factors选运决策因子
Product Value货值
Volume体积
Weight重量
Urgency紧急程度
Destination目的地
Budget预算
§ 03 — What you get您拿到的
ETA Accuracy到货预测
± 3d
Your goods land within a 3-day window of the quoted date 您的货到达日，与报价时承诺的日子偏差 ≤ 3 天
Your container record您的装柜证据
100%
Container number + seal photo in your inbox the day it departs 柜号 + 铅封照片，装柜当天进您邮箱
Your route options您可选的路线
3
You pick from: Shenzhen-Sihanoukville · Haiphong-Bavet · Bangkok-Poipet 您从 3 条主线里挑：深圳-西港 · 海防-巴维 · 曼谷-波贝
Your warning lead您的预警时间
≤ 48h
You hear about any delay / port congestion / customs hold first — from us 任何延误 / 港口拥堵 / 海关查验，您第一个知道——从我们这里
* ETA accuracy is measured against the last 12 months of sea-freight to Cambodia and Vietnam. Air freight is tighter (± 1 day); inland trucking varies wider with weather — and we always say so on the quote. * 到货准确率按过去 12 个月海运到柬埔寨/越南的滚动数据计。空运更紧（±1 天）；内陆卡车受天气影响波动大——报价时我们一定把波动范围讲清楚。
§ 04 — Three Modes三种方式
3 – 7 days天
You use it for:您用于：
Carrier panel承运合作
7 – 15 days天
You use it for:您用于：
Routes covered线路覆盖
15 – 40 days天
You use it for:您用于：
Carrier panel承运合作
§ 05 — The Shipment Timeline一次发货的时间地图
Below is the typical sea-freight route Shenzhen → Sihanoukville → Siem Reap (≈ 25 days). Air freight collapses Phase 1 to 3–5 days; land freight via Vietnam adds 1 customs handoff but trims 7–10 sea days. Same structure, different cadence. 下面是一次典型海运（深圳 → 西哈努克 → 暹粒，约 25 天）的时间地图。空运把第一阶段压缩到 3~5 天；越南陆运多一次海关交接、但比海运快 7~10 天。结构一样，节奏不同。
— Phase 1 · Origin (China)— 阶段一 · 起运地（中国）
T + 0
Factory loading工厂装货
Stuffing photos + manifest + final QC装柜照 + 装箱单 + 末检
T + 1
Export declaration出口报关
HS code + VGM + ISPM-15 verifiedHS 码 + VGM + 木薰蒸三联核验
T + 2
Trucking to port拖车到港
Shenzhen-Yantian or Shenzhen-Shekou深圳盐田或蛇口
T + 3
Port stack-in港口集港
Container assigned, terminal photo logged分柜号 + 码头照片留档
T + 4
Vessel loading船舶装载
Bill of Lading drafted提单起草
T + 5
Vessel departs船舶开航
BL released; tracking link sent to you提单签发；追踪链接同步给您
— Phase 2 · Sea passage + Cambodia entry— 阶段二 · 海运 + 柬埔寨入境
T + 6 → 18
In sea transit海运在途
Live vessel tracking, weekly position update船位实时追踪，每周位置同步
T + 20
Vessel arrives Sihanoukville抵达西哈努克港
ETA confirmed 48 h ahead到港 48h 前已通知
T + 21
Cambodia customs柬埔寨清关
Our broker submits docs; duty paid on your behalf我们的清关代理递单，关税代付
T + 22
Port release港口放行
Trunk truck booked to Siem Reap干线卡车前往暹粒
T + 24
Cross-dock (if needed)分拨（如需）
Smaller truck for narrow-entry hotels窄门精品酒店换小车
T + 25
Delivery + POD到店 + 签收
Unloading photos + signed manifest卸货实拍 + 签收单
What you see live您能实时看到的
Stuffing photos (T+0), BL + tracking link (T+5), weekly position update (sea), arrival 48 h heads-up (T+18), port release (T+22), delivery POD (T+25). Six touch-points, all to your WhatsApp/email. 装柜照 (T+0)、提单 + 追踪链接 (T+5)、海上每周位置、到港 48h 提前通知 (T+18)、港口放行 (T+22)、签收单 (T+25)。6 个关键节点，全部 WhatsApp/邮箱同步。
What stays on file留底归档
HS code declaration, VGM cert, fumigation cert, BL, customs entry receipt, duty payment record, trucking waybill, POD. Full set retained 5 years — retrievable any time you need it. HS 申报、VGM 证书、木薰蒸证明、提单、清关入境单、关税缴付凭证、运输单、签收单。整套留档 5 年，您任何时候需要都能调出。
§ 06 — What you don't touch您不需要碰的
01
Customs paperwork清关文件
You never see the HS declaration, duty calc, or broker fee chase.您看不见 HS 申报、关税核算、代理费追讨这些事。
02
Trucking calls卡车调度
You never book a trunk truck or argue with a narrow-entry driver.您不订干线卡车，不和"开不进窄门"的司机争论。
03
Port standby港口待命
You don't wait at Sihanoukville. You wait at your front desk.您不去西哈努克港等柜。您在自家前台等。
04
Damage claim letters破损索赔
You note the issue, send a photo. You don't write the carrier in Mandarin.您写一句话发一张照片。不用中文给承运商写索赔信。
Send us volume, urgency, and destination. You get 2–3 ranked options within 24 hours.告诉我们体积、紧急程度、目的地。24 小时内您拿到 2-3 个排序方案。
